General Terms and Conditions

I. Introduction

The General Hotel Terms and Conditions (hereinafter GTC) summarize the contractual content according to which Instant Hotel Kft. (Headquarters: 9021 Győr, Árpád u. 11.), operating NEST (9021 Győr, Árpád u. 11.), hereinafter referred to as the Service Provider, enters into an accommodation contract with its guests.
Individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of separate, special agreements with travel agents and organizers, sometimes with different terms and conditions appropriate to the given business.

II. Contracting parties

The services provided by the Service Provider are used by the Guest. If the Guest submits the order for the services directly to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter: Contracting Parties).
If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the conditions of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.

III. Method and conditions of using the service

At the oral or written request of the Guest, the Service Provider will always send a written offer. If no specific order is received within 24 hours of sending the offer, the Service Provider’s termination of the offer is terminated.
The Contract is concluded only with the written confirmation of the Guest’s reservation submitted by the Service Provider, and thus qualifies as a Contract concluded in writing.
An oral reservation, agreement, modification or its verbal confirmation by the Service Provider does not qualify as a contract.
The contract for the use of the accommodation service is for a specified period.
If the Guest leaves the room permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiration date.
The prior consent of the Service Provider is required for the extension of the use of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
The condition for using the accommodation service is that the guests must prove their identity in accordance with the legal regulations, before occupying the room. No one is allowed to stay at the accommodation without notice.

A written agreement signed by the Parties is required to amend and / or supplement the Agreement.

IV. Start and end of accommodation

The rooms are provided from 14.00 on the day of arrival, earlier arrival is possible by prior arrangement and confirmation.
The guest is obliged to leave the rooms no later than 10.00 on the day of departure. Depending on the occupancy of the accommodation, the Service Provider provides the possibility of late departure, the extra fee is 1800 HUF per hour. The guest can indicate the intention of extension at the reception.

V. Extension of accommodation

The prior consent of the Service Provider is required for the extension of the stay by the Guest.
If the Guest does not vacate his room by 10.00 on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay, the Service Provider is entitled to invoice the room price for another day.

VI. Prices

The Service Provider may change the advertised prices without prior notice (for example: due to package prices or other discounts). If the Guest has booked accommodation and it has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The current prices of the Service Provider can be found on the website of the accommodation at www.nesthotel.hu.
The Guest can always get information about the price of the services before the start of the service at the reception of the accommodation or on the website.
When announcing the prices, the Service Provider indicates the tax content of the prices (VAT, IFA) valid at the time of bidding, regulated by law. The published prices include the VAT specified by law, but do not include the tourist tax, which must be paid on the spot (450 HUF / person / night – over the age of 18). The Service Provider shall transfer the additional burdens due to the amendment of the valid tax law (VAT, IFA) to the Contracting Party with prior notice.

VII. Offers, discounts

The current offers and discounts are constantly announced on the website www.nesthotel.hu. The advertised discounts always apply to individual bookings.
The advertised discounts cannot be combined with any other discounts.
The reservation of the Service Provider’s products subject to special conditions, in case of group reservations or events, establishes the conditions set in an individual contract.

VIII. Discounts for children

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IX. Services

Free services of NEST accommodation:

luggage storage
WIFI

Services available for a fee:

package Delivery
Transfer
Ironing / laundry / dry cleaning

X. Cancellation Policy

Unless otherwise specified in the hotel’s offer, the cancellation and modification conditions are as follows:

If canceled up to 5 days before date of arrival, no fee will be charged. If canceled later or in case of no-show, 100 percent of the total price of the reservation will be charged.

XI. Method of payment, guarantee

The price of the ordered services can be paid at the reception (9021 Győr, Árpád út 11.) in cash (in HUF or Euro), by credit card or debit card (MasterCard, Maestro, Visa, Visa Electron), Szép card (OTP, K&H, MKB) or online with payment through the site. Intention to pay in cash and with a nice card must be indicated to the property when booking. If you do not intend to pay on the spot in advance, we will deduct the accommodation fee and the tourist tax from the credit card provided within 7 days before arrival. In order to make a reservation, it is always necessary to provide the credit card details with which the Service Provider is entitled to block or deduct the amount of the accommodation fee and the tourist tax. Our corporate partners also have the option of transfer payment by bank transfer after a preliminary agreement.
In case of transfer – unless otherwise agreed with the Service Provider – the Guest is obliged to transfer the consideration for the ordered services to the accommodation’s bank account before the specified date of arrival by crediting the given amount to the accommodation’s bank account by the day of arrival. with an irrevocable declaration of transfer issued by the

XII. Refusal to perform the contract, termination of the service obligation

The Service Provider is entitled to terminate the Contract for the accommodation service with immediate effect, thus refusing to provide the services if:

the Guest does not use the provided room or facility for the intended purpose ;
the Guest does not vacate his room by 10.00 on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay;
the Guest behaves in a manner that is objectionable, rude, under the influence of alcohol or drugs, threatening, abusive or other unacceptable behavior with the safety and order of the accommodation, its employees;
the Guest suffers from an infectious disease;
the Contracting Party fails to fulfill its obligation to pay an advance as specified in the Contract by the specified date;

If the Agreement between the parties is not performed due to “force majeure” reasons, the Agreement shall be terminated.

XIII. Guest Rights

By concluding an accommodation service contract, the Guest acquires the right to the normal use of the rented premises, as well as the normal use of the facilities of the accommodation facility provided to the Guests as usual and without special conditions, as well as the usual service during the opening hours.
The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to handle complaints submitted to it (or recorded in the minutes) certified to it in writing during this period.

XIV. Duties of the Guest

Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation service contract.
In the event that Guests bring food or beverages to the accommodation and consume them in public premises, the Service Provider is entitled to charge a fair fee for these (in the case of so-called “plug-in” beverages).
Prior to the installation of electrical appliances brought into the accommodation by the Guests, which do not belong to the usual travel needs, the consent of the Service Provider must be sought.
Please dispose of your rubbish in the collection area of the complex or in the rooms.
Furnishings and textiles are not allowed in the hotel! Damage caused by negligence or willful misconduct will be reimbursed by the hotel.
The hotel guest may use the tools and equipment in the area of the complex only at his own risk, in accordance with the mandatory instructions described in the posted instructions for use / handling.
XLII of 1999 on the protection of non-smokers. According to the law, from 1 January 2012, the hotel is a non-smoking establishment. According to this, smoking in the rooms, restaurant and communal areas of the hotel is prohibited outside the designated place for smoking in accordance with Hungarian legislation! Signs calling for compliance with the said legislation have been placed by the hotel in the areas required by the legislation. Hotel employees have the right to warn guests and any other person in the hotel area to comply with the law or to stop illegal behavior. Guests and any person staying in the hotel are required to comply with the law and to comply with any requests. If the hotel operator is fined by the competent authority for the infringing conduct of any guest or other person on the hotel premises, the operator reserves the right to transfer or pay the amount of the fine to the person who commits the infringing conduct. demand. Smoking is allowed in the designated area. In case of smoking in the rooms or in the building, we occasionally charge a compensation amount of HUF 30,000.
Do not store flammable, explosive materials in the room. In case of fire, please notify the reception immediately. In the event of a fire or other alarm, guests are obliged to leave the rooms or the common areas of the accommodation as soon as possible in accordance with the information provided there.
Guests sharing the rooms and the common facilities and equipment of the accommodation are jointly and severally liable for any damage caused during improper use.
Fireworks and other activities subject to a permit required by the hotel guest require the written consent of the accommodation, as well as the obtaining of official permits by the hotel guests.
The Guest shall ensure that the child under the age of 14 under his / her responsibility stays at the Service Provider’s accommodation only under the supervision of an adult.
The Guest must immediately report the damage to the accommodation provider and provide him with all the necessary information necessary to clarify the circumstances of the damage, possibly to record a police report / police procedure.
The Guest expressly acknowledges that in the common areas of the accommodation (excluding changing rooms, restrooms, but including the external areas directly belonging to the accommodation) for security reasons, a closed-circuit camera system is operated, the recordings of which will be deleted in accordance with the relevant legal regulations.
The Guest (including visitors arriving at the Guest staying at the accommodation and persons traveling with the Guest) is obliged to use the accommodation building and its immediate surroundings as intended and without unnecessarily disturbing other guests or visitors.
Upon departure, the Guest is obliged to hand over the room keys to the designated place. In the event of failure to do so, or in the event of loss or destruction of the key, the Service Provider is entitled to charge a compensation fee for the given card or key, which the Guest is obliged to pay upon departure. Room keys can be used by the Guest until 10 am on the day of departure to enter their room. The room key will expire after this date, unless the Guest has agreed with the Service Provider to extend the stay.
The Guest is responsible for all damages and inconveniences that the Service Provider suffers due to the fault of the Guest or his companion or other persons under his responsibility. The Guest is responsible for paying the damage caused to the Service Provider (eg extra cleaning: from a minimum gross price of HUF 15,000, depending on the severity of the situation).

XV. Pets

Pets are not allowed in the hotel!

XVI. Rights of the Service Provider

If the Guest fails to fulfill the obligation to pay the fee for the penalty services used or ordered in the Contract but not used, the Service Provider shall have a lien to the Guest to secure its claims on the personal property he took with him to the hotel.
The reception service providing supervision in the area of the complex is entitled to check the departing and entering Guests and to establish their identity.
If the Guest does not fulfill the obligation to pay the fee for the used or ordered but not used penalty (payable) services, the Service Provider is entitled to a lien on the personal property of the Guest that he took with him to the accommodation in accordance with the Hungarian Civil Code. . The rule of the lessor’s lien shall apply mutatis mutandis to this lien. The Service Provider may, as long as its lien exists, prevent the removal of the assets encumbered by the lien. If the object used as a pledge is a motor vehicle owned by the Guest, its retention as a pledged object shall apply only to the pledged object, and in no way to the restriction of the personal freedom of movement of the Guest or those traveling with him. Persons can leave the hotel without any other restrictions.

XVII. Obligations of the Service Provider

Accommodation and other services ordered on the basis of the contract must be performed in accordance with the valid regulations and service standards.
Investigate the Guest’s written complaint and take the necessary steps to deal with the problem, recording them in writing.
In the area of the hotel and on the terraces, it is forbidden to make noise after 22.00 for the peace of mind of our guests, including disturbing television, listening to music and loud music in the lobby, which the accommodation staff is responsible for.

XVIII. Illness and death of the Guest

If during the period of using the accommodation service the Guest becomes ill and is unable to act in his / her own interest, the Service Provider offers medical assistance.
In case of illness / death of the Guest, the Service Provider claims cost compensation from the relatives, heirs or account payers of the patient / deceased; possible medical and procedural costs, consideration for services used before death, and possible damage to equipment or items of equipment in connection with illness / death.

XIX. Liability of the Service Provider for damages

The Service Provider shall not be liable for any damage suffered as a result of the loss, damage or destruction of the things of the occupying Guest.
The Service Provider’s liability does not extend to damages that have occurred due to an unavoidable cause outside the Service Provider’s employees and Guests, or have been caused by the Guest himself.
The Service Provider may designate places in the area of the complex that the Guest cannot enter. The Service Provider shall not be liable for any damage or injury suffered by the Guest in such places.
Furthermore, the Service Provider is not liable for damages resulting from improper use.
The Guest must report the damage immediately to the reception (9021 Győr, Árpád út 11., telephone number: +36 70 8823210) and provide all the necessary information to the accommodation, which can be used to clarify the circumstances of the damage, possibly to the police. required for record keeping / police proceedings.

XX. secrecy

In fulfilling its obligation under the Contract, the Service Provider is obliged to act in accordance with the rules of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.

XXI. Force majeure

Circumstances unforeseen at the time of conclusion of the contract (in particular war, revolution, insurrection, military coup, fire, flood, weather, earthquake, other natural or industrial disaster, power shortage, strike, change in legislation, extraordinary political, social events, public measure, radical market changes) which is beyond the control of the party and could not be expected to avoid the circumstance or remedy the injury. Force majeure relieves the prevented party from its obligation under the Contract for as long as this cause or circumstance exists. The Parties agree to use their best endeavors to minimize the possibility of these causes and circumstances occurring and to repair the damage or delay caused thereby as soon as possible. The parties declare that a change in the Guest’s state of health for any reason (eg accident, illness) or family, social events or happenings in the Guest’s interest are not considered force majeure.

XXII. Place of performance and law applicable to the legal relationship of the parties, complaint handling, court of trial

The place of performance is the place where the accommodation is located.
In connection with all disputes arising from the accommodation contract, a court with substantive and local jurisdiction shall be designated in respect of the Service Provider.
The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.
The most important thing for the NEST accommodation operated by Instant Hotel Kft. Is that its guests are always satisfied with the service provided by the accommodation. That is why their complaints should be investigated impartially and fully, on an equal footing, which could provide them with important information. Following the investigation of the complaint, the accommodation undertakes to provide an answer detailing the results of the full investigation of the complaint, the measures for the proposed settlement and resolution of the complaint.
A complaint is any objection to the service or omission of Instant Hotel Kft., For the settlement of which the complainant clearly and explicitly requests the procedure of Instant Hotel Kft.
Guests can contact Instant Hotel Kft at the following contacts with any questions or possible complaints related to the operation of the accommodation, reservations, services:

Address: 9021 Győr, Árpád út 11.,

Electronic mail address: nestgyor@gmail.com

Phone number: +36 70 8823210

Instant Hotel Kft. Will respond to the written complaints on the merits within the 30 days required by law. At Urban Rooms, written complaints to the complainant, both in the customer’s book and in another format, will be treated as complaints.
Instant Hotel Kft. Resolves oral complaints locally, immediately, if possible, and if this is not possible, it takes minutes of the oral complaint. If possible, the minutes shall be finalized with the consent of the complainant and a copy shall be given to the complainant. If the latter is not possible, the minutes shall be sent at the latest at the same time as the reply to the oral complaint – no later than on the 30th (thirtieth) day from the receipt of the complaint.
Instant Hotel Kft. Registers all complaints (“Complaint Management Register”), paying special attention to the protection of personal data. The personal data requested are for identification purposes only and may not be used for any other purpose of data collection.
The data of the customer submitting the complaint are provided in accordance with Act CXII of 2011 on the right to information self-determination and freedom of information. shall be treated in accordance with the provisions of
Instant Hotel Kft. Will forward its substantive decision in the complaint to the complainant with precise, comprehensible and unambiguous justification and in writing. If the document notifying the substantive decision refers to legislation, in addition to indicating the place of legislation, its substantive provision must also be described.
In the event of the rejection of the complaint or the expiration of the 30-day legal response deadline prescribed for the investigation of the complaint, the Guest may apply to the following bodies and authorities:

In the event of a violation of legislation related to consumer protection, the Guest qualifying as a consumer may apply to the Ministry of National Development or the territorially competent district office: in the manner, places and places indicated on the office website www.jarasinfo.gov.hu
The Guest who qualifies as a consumer may initiate the procedure at the contact details of the Conciliation Board of the consumer’s place of residence or the place of activity of the service obligor. A list of county organizations is available here.
In case of a cross-border dispute, you can report the Guest’s complaint electronically to the Budapest Conciliation Board by clicking on the www.bekeltet.hu link.
If the Guest has any questions regarding the procedure, he / she can contact the Budapest Conciliation Board as an online dispute resolution contact point: 1016 Budapest, Krisztina krt. 99. III. em. 310. Mailing address: 1253 Budapest, Pf .: 10. Email address: bekelteto.testulet@bkik.hu, website: www.bekeltet.hu , Fax: +36 1 488 21 86 Phone: +36 1 488 21 31
Depending on the nature of the case, Instant Hotel Kft. May contact the following bodies with a complaint from a guest: Győr District Office – Technical Licensing, Consumer Protection and Employment Department Address: 9022 Győr, Türr Istán u. 7. Telephone number: +36 96 795 951 Email: consumered@gyor.gov.hu

If Instant Hotel Kft. Violated the legislation provided to the consumer during the complaint handling (thus, among other things, did not respond to the written or oral complaint, misled the consumer, or committed another violation of legislation related to consumer protection), the consumer you can apply to the territorially competent body of the National Consumer Protection Authority (NFH). The territorial bodies of the NFH are the Consumer Protection Inspectorates of the county Government Offices, which can be found at all county seats: www.nfh.hu/teruleti
For issues not regulated in these General Terms and Conditions, the Civil Code and Decree 45/2014 on contracts concluded between absentees. (II.26.) Of the Government Decree on certain issues of electronic commerce services and services related to the information society. Act and CLV of 1997. the provisions of this Act shall apply.

XXIII. Final provision

This document enters into force on the day of its signing as the internal regulations of Instant Hotel Kft. Compliance with its provisions shall remain binding on all employees of the Company until they are amended or definitively revoked.

Győr, March 3, 2020

Dávid Richárd Székely
managing director